Winamax Account Verification: Documents and Upload Tips (2026)

Why Winamax is so strict

The ANJ and the DGOJ require operators to confirm each player’s identity, age and address and to keep anti-money-laundering records. Winamax applies these rules to everyone, from micro-stakes beginners to high rollers, so a request for documents is not a sign of suspicion.

In France the regulation sets a deadline, generally 30 days from opening, to complete the file. In Spain identity is often checked automatically against official records, with documents requested only when that check fails.

The documents you will need

Proof of identity: a valid national ID card, passport or driving licence, front and back where the document has two sides; residents of Spain usually use a DNI or NIE, and foreign residents in France may use a residence permit. The name and date of birth must match the profile exactly.

Proof of address: a recent utility, internet or phone bill, a rent receipt or a tax notice in your name; most players use one issued within the last few months. For withdrawals you also need bank proof: a RIB in France or a bank certificate showing you as the account holder in Spain.

Uploading, step by step

Documents are sent from your account area rather than by email:

1. 1Open My Account and go to the account validation section (Valider mon compte on the French site).
2. 2Choose the document type for each upload: identity, address or bank details.
3. 3Photograph the ID on a dark, flat surface in daylight, with all four corners visible and no flash glare.
4. 4Upload the proof of address as the original PDF from your provider when possible, not a screenshot of an app.
5. 5Add the RIB or bank certificate, making sure your name and the full IBAN are readable.
6. 6Wait for the confirmation in your account and answer any follow-up message promptly.

What gets documents rejected

Expired IDs, cropped edges, bills addressed to another family member and files edited in any way are the usual culprits. Spanish players have reported bank certificates refused because the file looked editable, so download the certificate directly from your online bank instead of retyping it.

If a document is rejected, read the reason in the message and send a corrected version rather than the same file again. Validation is often completed within a day or two, but busy periods can stretch it.

When Winamax asks again

New checks typically follow a change of address or bank details, unusually large deposits or withdrawals, or a regulator-driven review. You may also be asked about the source of funds if your activity grows significantly.

Such requests carry a deadline, and the account can be limited until they are answered, so reply quickly and keep copies of what you send.

Your data and your safety

Upload documents only through the official account area or the support channel listed on the official site. Nobody from Winamax will ask you for documents through social networks or messaging apps, and requests of that kind are phishing.

As a regulated EU operator, Winamax handles personal data under GDPR, and you can ask what is stored about you. Verification is also a moment to review your limits and, if you need to, use self-exclusion through the national registers.